Frequently Asked Questions
Stoneform® Basics
What is Stoneform® flooring?
Stoneform® flooring is a composite flooring made of nearly 70% limestone and 30% virgin, non-recycled PVC, which makes it ultra-stable and durable. Stoneform® has all the benefits of natural wood and stone flooring without the upkeep and hassle. The wear layer is UV-cured urethane with added ceramic beading to make it more scratch and dent resistant. Our attached back padding is 1.5MM thick for a sound-reducing, cushioned feel.
Read more about what makes Stoneform® different, or see how SPC flooring like Stoneform compares to WPC.
What's the difference between Stoneform® Elite, Premium and Select?
All three have a 1.5MM IXPE attached back and a 20-year residential warranty. They differ in thickness, wear layer, edge and commercial rating:
- Elite: 5MM core, 30 mil wear layer, enhanced bevel edge, 10-year medium commercial warranty.
- Premium: 4.5MM core, 20 mil wear layer, enhanced bevel edge, 10-year light commercial warranty.
- Select: 4MM core, 20 mil wear layer, micro-bevel edge, residential use only.
Compare Elite, Premium and Select to find the right fit for your home.
What's the difference between Stoneform® and Versaform?
Stoneform® is a click-and-lock floating floor. Versaform is a loose-lay floor. Read our Stoneform vs. Versaform comparison to see which suits your project.
Where is Stoneform® flooring made?
Stoneform® flooring is made in China. Our factory partners have unparalleled production quality that we haven't seen duplicated anywhere else in the world.
Why does it matter how thick Stoneform® is?
Many flooring companies cut corners by making their products thinner to save cost, which leads to flooring stability and durability failures. Hewn Floor offers a 20-year residential true structural warranty with our Stoneform® flooring products. See the core thickness of each Stoneform® line.
What is the attached back of Stoneform® flooring made of?
We use a 1.5MM IXPE attached underlayment made of cutting-edge Irradiated Cross-linked Polyethylene. IXPE is a closed-cell foam that is 100% waterproof and impervious to mildew, mold, rot and bacteria. Stoneform® Select has a 4MM core plus the 1.5MM IXPE attached back. Stoneform® Premium has a 4.5MM core, and Stoneform® Elite has a 5MM core, each plus the 1.5MM IXPE attached back.
Does Stoneform® flooring have VOCs?
Stoneform® is FloorScore® certified from SGS Global. It's guaranteed not to off-gas harmful VOCs and passes all FloorScore® requirements for indoor air quality. Learn what low VOCs mean for your home.
What kind of certifications does Stoneform® have?
All Hewn Floor products are FloorScore® certified from SGS Global. Read more about our FloorScore® certification.
What does a Hewn Floor warranty cover?
All Hewn Floor products have a 20-year residential warranty. Stoneform® Premium also has a 10-year light commercial warranty, and Stoneform® Elite has a 10-year medium commercial warranty. The warranty covers the structure of the flooring if it cracks, delaminates, separates or warps, including replacement flooring and shipping. It does not cover original or replacement labor, scratches due to negligence or poor maintenance, or failure caused by flooding or moisture from underneath the flooring. Read our full warranty policy.
What is a wear layer and why does it matter?
The wear layer is the top surface of Stoneform® flooring that keeps scratches and dents from reaching the core. Our proprietary wear layer is ceramic bead-infused urethane, which makes it more durable than other floors. Stoneform® Select and Premium have a 20 mil (.5MM) wear layer, with Select rated for residential use only. Stoneform® Elite has a 30 mil (.75MM) wear layer. Compare the three lines.
Is Stoneform® flooring safe?
Stoneform® is completely safe. The core is composed of approximately 70% limestone and 30% virgin vinyl. Our flooring is SGS Global FloorScore® certified and will not off-gas or release any VOCs or other harmful chemicals.
What is the difference between a Micro-bevel edge and an Enhanced Bevel edge?
Stoneform® Select comes with a micro-bevel pressed edge meant to replicate the look of engineered wood flooring. The micro-bevel helps distinguish between planks placed together. Our Premium and Elite products come with an enhanced bevel painted edge V-groove, designed to mimic chamfered-edge hardwood with even more definition between individual planks.
What is the sound rating for Stoneform® flooring?
ASTM E492-09 Impact Sound Conduction IIC 57: The IXPE padding attached to each flooring plank is an excellent insulator and has an excellent IIC sound absorption rating of 60. This helps Stoneform® feel warm underfoot and dampens sound.
Does Stoneform® feel cold to the touch or crack like tile?
Stoneform® is designed to look and feel like traditional hardwood floors. To the touch, Stoneform® is remarkably similar to hardwood, and it will not crack like traditional tile floors do.
If I buy Stoneform® in 2+ batches, will they match?
When installing Stoneform® flooring throughout your house, it's important to understand dye lots: distinct production batches that can have subtle color, texture and shading variations. For a seamless, uniform look, we strongly recommend buying all your flooring from the same dye lot, especially for connected spaces. If the flooring is for separate rooms that don't meet, dye lot variation is generally less noticeable. Manufacturers allow up to 10% color variation between batches, though significant differences are rare. If you have questions, our team is happy to help.
Can wheelchairs be used on Stoneform or Versaform flooring products?
Stoneform® is a click-and-lock floating floor, and Versaform is a loose-lay floor. Both rely on the planks staying stable without being glued to the subfloor. The concentrated pressure and repeated rolling of wheelchair wheels can stress the joints and cause separation, indentation or other damage over time, which is outside normal wear and tear. Wheelchairs of any kind should not be used on Stoneform® or Versaform, and doing so will void the warranty.
Is Stoneform® good for homes with pets?
Yes. Stoneform® is waterproof, so accidents and water bowl spills won't damage it, and its ceramic bead-infused wear layer is highly scratch resistant. It isn't scratch proof, so keep nails trimmed and use felt pads under furniture. See our guide to the best flooring for dogs.
Where can I read Hewn reviews?
Read what customers say about their floors on our reviews page. Hewn also has an A+ rating with the Better Business Bureau.
Stoneform® Installation
General Install Video
Watch the general install video. For written guidance, see our installation and care page.
Stair Install Video
Watch the stair install video. For ideas and tips, read how to upgrade your stairs with Stoneform®.
What subfloors can Stoneform® go over?
Stoneform® can go over a clean, flat, structurally sound subfloor, including plywood, concrete slabs and permanently fastened floors like ceramic tile or glue-down vinyl. Over concrete or a crawl space, a 6mil moisture barrier is required. It can't go over hardwood, carpet or other floating floors like laminate. The subfloor must be within 3/16" over 8 ft. Read our guide to suitable subfloors.
My baseboards are already installed, how do I install flooring?
Stoneform® is a click together installation (angle-angle Unilin) and requires the baseboards on at least one side of the room to be removed and reinstalled. Where baseboards stay in place, quarter round trim covers the expansion gap without removing them. Learn more about quarter round.
How do I install flooring around existing door jambs?
When installing planks around existing door jambs, all jambs should be undercut with an oscillating saw. See our installation video for a demonstration.
Can I install Stoneform® over existing flooring?
Click-together flooring can be installed over permanently fastened floors like ceramic tile or glue-down vinyl, but not over hardwood or floating surfaces like laminate or carpet. For installation over existing ceramic tile, grout joints deeper than 1/16" must be filled with self-leveler. Read our guide to suitable subfloors.
What happens when two different types of flooring meet?
Stoneform® has 5 transitions: square stair nose, quarter round, end cap, T-molding and reducer. Each covers a specific type of floor-to-floor transition, and each comes in every Stoneform® color. Use our guide to trims and transitions to see which one you need and how many pieces to order.
What tools do I need for flooring installation?
Installing Stoneform® requires a razor blade knife, rubber mallet, tape measure and tapping block. Stoneform® can be installed using a score-and-snap method, but installation is easier and faster with a chop saw, oscillating saw, circular saw or jigsaw. See the general install video above.
Can I install Stoneform® flooring on stairs?
Yes, using our Finished Edge square stair nose. Stairs are the only case where Stoneform® needs to be adhered to the existing surface, using 100% clear silicone. See the stair install video above, or read our stair nose molding guide.
Should my Stoneform® be acclimated before installation?
Yes. Stoneform® should be installed between 65 and 80°F, and the installation area should stay in this range indefinitely, not just during installation. Stage the flooring in the climate-controlled installation area for at least 48 hours before installing. Read more about acclimating your floor.
How level should my subfloor be before installation?
Hewn flooring should not be installed over any subfloor with more than 3/16" variance over 8 ft. Subfloors should be free of loose debris and vacuumed before installation. If Stoneform® is installed on an uneven subfloor, it can make a hollow, tapping sound and could permanently damage the locking mechanism. See our guide to suitable subfloors.
Can I install Stoneform® outside?
No. It can only be installed in areas that stay between 65 and 80°F.
Do I need to use a moisture barrier?
If you're installing over concrete, a 6mil moisture barrier is required. Hydrostatic pressure from moisture in the concrete will cause the Stoneform® locking system to fail. A 6mil moisture barrier is also required over a crawl space; if one isn't already there, place one between your subfloor and your Stoneform® floor. Learn why a 6mil moisture barrier matters.
Can I use an additional underlayment with my Stoneform® floor?
No. Additional underlayment, such as QuietWalk or Quick-Step, is redundant, will void your warranty and could damage the floor's locking mechanism. Stoneform® comes with a built-in 1.5MM IXPE underlayment made of Irradiated Cross-linked Polyethylene. IXPE is a closed-cell foam that is 100% waterproof and impervious to mildew, mold, rot and bacteria. It's an excellent insulator with an IIC sound absorption rating of 60, which helps Stoneform® feel warm underfoot and dampens sound.
Can I install cabinets over Stoneform® flooring?
No. Floating floors need to expand and contract with temperature changes, and pinning the flooring under cabinets prevents that. Install the flooring around the cabinetry, and use a toe kick or quarter round as the transition. Leave at least 1/4" wherever Stoneform® meets an immovable vertical surface. Hewn Floor has quarter round to match every flooring color.
Can Stoneform® be installed near a fireplace?
Typically no. Floating floors can expand when exposed to the high heat a traditional fireplace gives off. Many modern fireplaces don't emit heat downward, and in that case Stoneform® can be used next to a fireplace.
How do I find a flooring installer?
Stoneform® is a floating, click-together floor, so most flooring installers can put it in. Find a local installer through Thumbtack by searching "flooring installers" in your zip code. Hewn is not affiliated with Thumbtack or any flooring installer.
Stoneform® Maintenance
What cleaner should I use on my Hewn floor?
We recommend plain water and a damp microfiber mop. If you need a cleaning product, we recommend Bona Hard-Surface Floor Cleaner. Use only a pH-neutral cleaner on any Hewn floor to prevent a hazy residue that attracts dirt and dust. Read our cleaning guide or see our care and maintenance page.
How do I prevent scratches on my floor?
Stoneform® is highly scratch resistant but not scratch proof. Put felt sliders under all furniture that touches the floor, and avoid sliding furniture across it. See our scratch-resistant flooring guide.
How do I replace a floor plank?
Replacing one plank in the middle of the floor, without pulling up the others, is possible but is an advanced technique. These videos show how:
- Replacing a single plank, example 1
- Replacing a single plank, example 2
- Replacing a single plank, example 3
For smaller damage, try fixing a scratch or dent first.
Is Stoneform® waterproof?
Yes. Stoneform® is waterproof, and its interlocking mechanism doesn't let moisture penetrate through the floor. That makes it a strong choice for kitchens, bathrooms and basements. Over concrete or a crawl space, a 6mil moisture barrier is still required to protect against moisture from below.
Samples and Ordering
How do I order samples, and how much do they cost?
Samples are the best way to see Stoneform® in your own light. 12" samples start at $3 and ship free, and full plank samples are available too, so you can see a color across a whole board. Order Stoneform® samples, or read why samples are the first step in your flooring journey.
How much flooring do I need?
Measure the length and width of each room and multiply to get its square footage, then add the rooms together. Add about 10% for cuts and waste, and round up to the next full box. See our guide to calculating flooring cost for a step-by-step walkthrough.
What is your return policy?
We accept returns of unused flooring, and return shipping fees apply. For a partial return, you pay only the one-way return shipping. For a full order return, shipping costs both ways are deducted from your refund. Samples can't be returned. Read our full warranty and returns policy.
Shipping from Hewn Floor
How much does shipping flooring cost?
For Hewn Floor orders over $3,000, shipping is always free, excluding deliveries to Alaska and Hawaii. For orders under $3,000, shipping is a flat rate of $199. If you're ordering one or two boxes, shipping is $49 per box.
What do I do if my street isn't easy to deliver to?
Please contact our customer service team if your freight delivery is going to a rural area, a new development, an HOA or gated community, or a street that is especially narrow or lacks turnaround space for a large truck. We'll work with our shipping partners to arrange a smoother delivery with a smaller truck.
How long will it take to receive my flooring?
Depending on where you live, shipping typically takes 3 to 10 business days. We ship from the Intermountain West and the Pacific Northwest, and orders typically leave our warehouse within 3 to 4 business days. Look for an email from the Hewn Floor logistics team with tracking information and an estimated arrival time once your order is placed. See what to expect when your order arrives.
What states and countries does Hewn Floor ship to?
Currently Hewn ships only to the lower 48 United States.
What is inside delivery?
Inside delivery to homes. When a third-party carrier delivers freight to a residential address, inside delivery means the driver moves the pallet to the driveway, porch or garage. Drivers will not take freight inside a home. Most carriers prohibit in-home pickup or delivery to avoid tracked-in mud, damaged walls or doors, and liability if an accident or injury happens inside. Plan for an outdoor drop-off spot so you don't face delays or a redelivery.
Inside delivery to businesses. For a business, inside delivery generally means the driver leaves the shipment a few feet inside the main entrance. Delivery to the interior of the building, up a staircase or up an elevator costs extra. Drivers won't break down freight to fit it through a door, and won't deliver up long or winding drives or into areas unsafe for their equipment, such as narrow hallways or steep stairs. If you don't plan for these situations ahead of time, you may be charged an added fee.
About Hewn
How long has Hewn been in business?
Hewn has been around since 2021, and our team has decades of experience in the flooring business. Our mission is to reimagine how floors are built, bought and sold, offering the best quality designer-approved products with a modern direct-to-consumer approach. We're proud to have an A+ rating with the Better Business Bureau.
Does Hewn offer discounts or sales?
To offer the best pricing all year, Hewn does not run seasonal promotions or discounts. If you're a builder, contractor, flooring installer or interior designer, join our trade program for trade pricing.
Do you have a showroom?
Our direct-to-consumer approach means we can quickly ship samples and large orders nationwide. To keep costs affordable, we don't have physical retail locations. The best way to see Stoneform® in person is to order samples and see them in your own home. Our team is happy to help by phone, chat or email, and we offer free design consultations to help you choose.